Privacy Policy

Last Updated: July 2026 At ELENORM, your privacy matters. This Privacy Policy explains what information we can actually see and access when you shop with us, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described below. 1. Who We Are ELENORM is a Bangladesh-based men's apparel brand operating at elenormbd.shop. Any reference to "we", "us", or "our" refers to ELENORM as the data controller of the information you share with us. 2. Information We Collect We only list information that is actually sent to us and visible to our staff. If we cannot see it, we do not list it here. When you place an order (as a guest or signed in), we collect: * Contact details: name, email address, phone number. * Shipping details: delivery address, city, zone, and area. * Order details: items purchased, size and colour, quantities, order notes, and any custom design files you upload. * Payment details: your chosen payment method (Cash on Delivery, bKash, or Nagad) and, for bKash and Nagad, the Transaction ID you submit. We do not receive or store card numbers. When you create an account, we additionally collect: * Account details: your email, password (stored only as an encrypted hash — never in readable form), and, if you sign in with Google, the basic profile information Google shares with us (name, email, profile picture). * Your past orders linked to your account email. When you contact us or opt in to messages, we collect: * Support conversations: messages you send us through the support chat, email, or social channels. * Notification preferences: the channels (email, in-app, push) you choose to receive updates on. * Newsletter signups: your email address, if you subscribe. When you use the website, our servers automatically receive: * Technical details: IP address, device type, browser, and pages visited, used for security, fraud prevention, and reliability. * Error and performance data: automatic error reports and basic performance metrics, so we can fix problems. 3. Stored Only on Your Device (Not Collected by Us) Some information stays entirely on your device and is not sent to our servers. We cannot see, read, or export it: * Your shopping cart contents (until you place an order). * Your wishlist. * Your recently viewed items. * Cookie and consent preferences. * Sign-in tokens used by your browser to keep you logged in. Clearing your browser storage removes this data. It is under your control, not ours. 4. How We Use Your Information We use the information we collect to: * Process, ship, and deliver your orders. * Send order confirmations, shipping updates, and delivery notifications. * Provide customer support and respond to your questions. * Prevent fraud, verify payments, and secure our platform. * Improve our products, website, and services. * Send marketing messages only when you have opted in, and only through the channels you selected in your notification preferences. 5. Who We Share Information With We never sell your personal information. We share it only with trusted partners who help us run the business: * Courier partners (such as Pathao) to deliver your order. * Payment providers (bKash, Nagad) to verify transactions. * Email providers for order and support communication. * Hosting, analytics, and infrastructure providers that keep the website running. These partners are only allowed to use your information for the specific service they provide to us. 6. Cookies and Similar Technologies We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used, and personalise your experience. Most cookies are stored in your browser and can be cleared or disabled at any time from your browser settings. Some parts of the website may not work as expected without them. 7. Data Retention We keep order records for as long as required by Bangladesh tax and consumer protection laws. Account information is kept as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. 8. Your Rights You have the right to: * Access the personal information we hold about you. * Correct information that is inaccurate or incomplete. * Request deletion of your account and personal data, subject to legal record-keeping requirements. * Opt out of marketing messages at any time through your notification preferences or the unsubscribe link in our emails. To exercise any of these rights, email us at support@elenormbd.shop. 9. Security We use encryption in transit (HTTPS), access controls, and regular security reviews to protect your information. No system is perfectly secure, so we encourage you to use a strong password and to sign out on shared devices. 10. Children's Privacy ELENORM is intended for customers 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it. 11. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date at the top. 12. Contact Us If you have any questions or concerns about your privacy, please reach out: Email: support@elenormbd.shop Website: www.elenormbd.shop